Last updated: 13 June 2025

Villa Silencio places great importance on the protection of your personal data and adheres strictly to relevant data protection laws. Personal data is collected only to the extent necessary. Under no circumstances will your data be sold or made available to third parties, except for the provision of goods and services offered by Villa Silencio. This privacy policy informs you about how we handle your data.

“Personal data” refers to information that identifies you as an individual or relates to an identifiable person.

1. What data do we collect?

When you contact us or make a reservation, we may collect the following personal data:

• Contact details: name, address, telephone number, email address

• Payment information: credit card number, bank account number, or other payment data

• Limited financial information

• Language preference

• Personal information: nationality, passport/ID, gender, date of birth

• Significant dates: birthdays, anniversaries, and special occasions

• Travel itinerary, travel group, or activity-related information

• Interactions, including previous stays, purchased goods and services, and special requests

• IP address, browser and device data, data collected through cookies

• Dates of stay

• When requested: allergies, disabilities, and medical conditions to accommodate specific needs

• Biometric data such as digital images of restricted areas and security camera footage at the access gate

• Other information you provide via the contact or booking form

• Other information required by law

If you provide personal data about other individuals to us or our service providers (e.g., making a reservation on behalf of another person), you confirm that you are authorized to do so and that you permit us to use the data to fulfill your service request.

2. How do we use your data?

Your data is used solely for the following purposes:

• Processing reservations

• Contacting you regarding your stay

• Responding to inquiries via email or phone

• Sending booking confirmations or related information

• Administrative purposes (such as invoicing)

• Improving our website and services

• Security monitoring (e.g., surveillance footage at the entrance gate)

• Personalizing your stay according to your preferences

3. Legal basis for processing

We process your data only when:

• You have given explicit consent

• It is necessary for the execution of a contract (e.g., a booking)

• We are legally required to do so (e.g., tourist registration)

• We have a legitimate interest (e.g., improving services or ensuring the safety of Villa Silencio)

4. How long do we retain your data?

We retain your data no longer than necessary:

• Booking data: up to 7 years (in compliance with tax regulations)

• Newsletter subscriptions: until you unsubscribe

• Surveillance camera footage: up to 18 months after recording

5. Are data shared with third parties?

We do not share your data with third parties unless it is necessary to provide our services or complywith legal obligations. Examples include:

• Payment service providers or booking platforms

• Tax authorities

• IT service providers (e.g., hosting companies)

We are not responsible for the data collection, use, disclosure, or security practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, iCal, or any other app developers, app providers, social media platforms, operating system providers, wireless service providers, or device manufacturers—especially regarding personal data you disclose via our social media pages.

6. Cookies

Our website may use cookies to enhance user experience. On your first visit, we will inform you of the use of cookies and request your consent where required.

7. Data security

We implement appropriate technical and organizational measures to secure your personal data againstloss or unlawful use.

8. Your rights

You have the right to:

• Access your personal data

• Request correction or deletion of your data

• Withdraw your consent

9. Complaints

If you have a complaint regarding the processing of your personal data, we encourage you to contact us directly so we can address your concern. You also have the right to lodge a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.

10. Changes

We reserve the right to amend this privacy policy. We recommend checking this page regularly for the latest version.

Laat het me weten als je dit in een specifieke stijl (bijv. juridisch, zakelijk, creatief) wilt of als je hulp nodig hebt bij een bijbehorend document of e-mail.